Central to the work of NHS Improvement is the delivery and design of health services around the needs of patients and carers. We achieve this through meaningful involvement and the development of partnerships between patients, carers and healthcare staff to shape current and future service delivery.
Patient and public experience and engagement news
Measuring the patient experience of integrated health
The NHS Future Forum recommended new patient experience measures be developed to evaluate the patient experience across the whole journey of care. Currently there is no bespoke measure to evaluate the patient experience of integration however the Department of Health has identified seven core questions that relate to integration of care that are already asked in existing surveys. NHS organisations can use the answers to these questions to develop a sense of how patients feel about integration between services locally at present. Find out more...
Carers UK publish digest of key facts and figures about carers
This new digest contains key statistics on health, employment, age, tasks, finances and poverty
NHS Patient Feedback Challenge
Nine patient experience projects have now been selected as winners of the NHS Patient Feedback Challenge. The NHS Patient Feedback Challenge is a one year programme created and managed by the NHS Institute and funded by the Department of Health and is backed by a £1m fund. The programme aims to find and spread great approaches which use feedback from patients to improve services. More information about the patient feedback challenge can be found at: www.institute.nhs.uk/patientfeedback
The nine projects are:
Valuing Frontline Feedback - Ashford and St Peter’s Hospitals NHS Foundation Trust
Patient Partners - Bridgewater Community Healthcare NHS Trust
Patient and Family Echo - East Cheshire NHS Trust
Both Sides Now - NHS North East London and the City
Improving Healthcare Together - Norfolk and Norwich University Hospitals NHS Foundation Trust
Partnerships inspiring changes to services, culture and lives - Nottinghamshire Healthcare NHS Trust
Kinda Magic - Peninsula Community Health CIC
Real Time Patient Stories - South Tees Hospitals NHS Foundation Trust, Kings College Hospital NHS Foundation Trust, University Hospital South Manchester NHS Foundation Trust
iCARE - Yeovil District Hospital NHS Foundation Trust
Radiotherapy patient survey
A survey of radiotherapy patients has been commissioned to understand their experience of radiotherapy services.
Cardiovascular Disease (CVD) Outcomes Strategy patient and carer engagement events
NHS Improvement have held a series of patient and carer engagement events on behalf of the DH to inform the CVD Outcomes Strategy. We have held eight events. There has been a real buzz at all the events and the feedback received so far is that patients and carers relished the opportunity to have some involvement in shaping future strategy. The top priorities relate to communication between professionals and patients and professionals to professionals and the coordination of care across the whole pathway of health and social care. We wish to thank our colleagues at Connect, Diabetes UK, the Stroke Association and clinical networks for supporting these events. For further information please contact Wendy Gray or Sheelagh Machin.
The outcomes of these events are now available on the NHS Improvement website.
Guidance and checklist to support patients and carers attending meetings and events
NHS Improvement have produced and road tested guidance and a checklist to support patients and carers attending meetings and events. The guidance is aimed at supporting teams inviting patients and carers to meetings/events. For further information please contact Suzanne Whyman.
Further information
For further details about NHS Improvement and Patient Engagement and Experience or if you have any comments about the website or how you would like to see it developed contact info@improvement.nhs.uk.
