Service Improvement Tools and Techniques

A number of service improvement tools and techniques are available to teams and individuals interested in improving respiratory services. If you are looking for an update or ‘quick tips guide’ on each of the tools and techniques individually, click on the links below.

• Process Mapping
• Change Ideas and PDSA Cycles
• Demand and Capacity
• Statistical Process Control
• Six Sigma
• Clinical Microsystems
• Lean

First steps towards quality improvement: A simple guide to improving services (December 2011)