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The selection of case studies below demonstrate the achievements made when applying service improvenment methodology. Each case study describes the improvements made and the impact on service delivery:
Re-designing specimen transport to smooth workflow and improve productivityUniversity Hospital of North Staffordshire (January 2010)
The role of visual management in the pathology lean improvement processUniversity Hospital of North Staffordshire (January 2010)
Demonstrating waste in the paper reporting printing processPortsmouth Hospital NHS Trust (Sept 2007)
Role of users in the pathology lean improvement process
Lean in the Lab - KanbanNorthampton General Hospital NHS Trust (Sept 2007)
Lean in the Lab - level loading specimen deliveryNorthampton General Hospital NHS Trust (Sept 2007)
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Sustaining continuous improvement in histopathology - two years onCalderdale and Huddersfield NHS Foundation Trust (January 2010)
Consultant Histopathologists lead the way in lean improvementPortsmouth Hospital NHS Trust (Sept 2007)
43% reduction in end to end turnaround times for HistologyCalderdale & Huddersfield NHS Trust (Sept 2007)
Service improvement measures in histology laboratoryBarnet and Chase Farm Hospitals NHS Trust (Sept 2008)
Royal Free Hampstead NHS Trust - 24 hour, seven day microbiology services Case study PDF - full version Case study PDF - shortened version Original write-up of case study
50% reduction in end to end turnaround times for MRSA testingSt Helens and Knowsley Teaching Hospitals NHS Trust (January 2010)
21% reduction of inappropriate demand in microbiology using standard work and visual managementSt Helens and Knowsley Teaching Hospitals NHS Trust (January 2010)
90% reduction in microbiology turnaround times for urine and MRSA samplesUniversity Hospital of North Staffordshire NHS Trust (Sept 2007)
Using lean to reduce turnaround of inpatient haematology specimens by 57%The Mater Misericordiae Hopsital (Sept 2007)
Lean improves quality, safety and turn around times in phlebotomy servicesThe Mater Misericordiae Hopsital (Sept 2007)
62% reduction in end to end turn around times for haematology samplesLeeds Teaching Hospitals NHS Trust (Sept 2007)
Laboratory uses Lean and Six Sigma principles to improve turnaround times.Increase staff utilisation & reduce space in five daysSt Helen's & Knowsley NHS Trust (Sept 2007)
Reducing turnaround times in pathology using Lean thinkingHereford Hospital (Sept 2007)
Lean in the Lab - Immunology Process ChangesNorthampton General Hospital NHS Trust
Lean in the Lab - cytology increased collectionsNorthampton General Hospital NHS TrustMore cytology case studies
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If you would like to share a service improvement story please complete the proforma and return it to Anabela.DeGouveia@improvement.nhs.uk
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